Help & FAQ

Welcome to Luxora Living's Help Centre. Find answers to our most common questions below. Can't find what you're looking for? Contact us and we'll be happy to help.

Orders & Shipping

How long does shipping take?

Most orders are processed within 1–3 business days. Delivery times vary by location, but you can typically expect your order within 5–10 business days across Canada.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over a qualifying threshold. Shipping rates and promotions are displayed at checkout.

Can I track my order?

Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery in real time.

Do you ship internationally?

We currently ship within Canada. International shipping options are coming soon — stay tuned!

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for items in their original, unused condition and packaging. Please contact us to initiate a return.

How do I exchange an item?

To exchange a product, please reach out to our support team with your order number and the item you'd like instead. We'll guide you through the process.

Are there items that cannot be returned?

For hygiene and safety reasons, certain items such as opened small appliances or used cleaning accessories may not be eligible for return. Details are noted on individual product pages.

Products

Are your products covered by a warranty?

Yes. Most of our appliances and home devices come with a manufacturer's warranty. Warranty details are listed on each product page. If you have a warranty claim, please contact us with your proof of purchase.

How do I know if a product is in stock?

Stock availability is shown in real time on each product page. If an item is sold out, you may be able to sign up for a restock notification.

Are your products compatible with Canadian electrical standards?

Yes. All products sold on Luxora Living are compatible with Canadian electrical standards (120V/60Hz) unless otherwise stated.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout experience.

Is my payment information secure?

Yes. Our store is powered by Shopify, which uses industry-leading SSL encryption to keep your payment details safe at all times.

Account & Privacy

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track orders, save your details, and enjoy a faster checkout experience in the future.

How is my personal information used?

We take your privacy seriously. Your information is used solely to process orders and improve your shopping experience. Please review our Privacy Policy for full details.